FAQs

While booking or checking in, a valid debit or credit card must be presented. This is to ensure payment outwith our cancellation policy, non arrival, additional costs incurred during your stay/damages/telephone/breach of smoking policy etc.

Standard Rates – Any cancellations must be made 48 hours prior to your date of arrival, otherwise you will be charged for the full length of your intended stay. Full payment on arrival.  Non Refundable / Promo Rates – Full payment is taken when booking is made and cancellations are not possible.

Check in is from 3.00pm. Check out is by 11am. Failure to do so will incur in an additional night charge. Any request to alter these check in/check out times must be requested in advance.

Any charges incurred for damage to hotel property or for loss of keys must be settled at reception prior to departure.

Please note that ALL guests will be charged on the day of arrival. If any guest’s payment is declined for whatever reason, the hotel will try to contact the guest, by phone or email, for updated card/payment details.

If for whatever reason the hotel is unable to contact the guest then we have the right to cancel their booking.

We reserve the right to refuse a guest entry and accommodation if the management reasonably considers that the guest is under the influence of drink, drugs; is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner. The hotel reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or hotel staff or is behaving in an offensive manner. No refund will be given to any guest that is asked to leave in any of the aforementioned circumstances.

The hotel shall not be liable to a guest for any loss or damage to property caused by the misconduct or negligence of a guest or an act of God. Guests will be liable for any loss, damage or personal injury that they may cause at the hotel.

No pets allowed accept guide dogs.

Our official website is the only booking platform where the best rates are guaranteed. Bookings can be made online or by telephone. Should you find that your preferred dates are not available through our online system, please phone the hotel to access real-time availability. You can pay a deposit for your room should you wish to but it is not essential to secure a booking. We accept cash in sterling (GBP), all major debit and credit cards.

We operate a strict no smoking policy including the use of e-cigarettes . If a guest smokes in their room a charge of £50 per room will be made to their credit/debit card in order to fumigate the room(s).

If guest pays in cash, there is a £50 refundable deposit required at check in.

The Brunswick Hotel is located in the heart of the Merchant City close to George Square. Full address is 108 Brunswick Street, Glasgow, G1 1TF.